Refund & Return Policy

Last updated: September 15, 2026

At VELORA, we want you to be satisfied with your purchase. If you wish to return an eligible product, you may request a return within 7 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return:

• You must request the return within 7 days of receiving the product.
• The product must be unused and in the same condition in which you received it.
• Products must be unworn where applicable.
• Original tags, labels, accessories, manuals, and packaging should be included where applicable.
• You must provide your order number or valid proof of purchase.

To start a return, contact us at:

janikhanp42@gmail.com

Please contact us before sending the product back. We will provide the necessary return instructions.

Return & Delivery Charges

If you choose to return an eligible product, the applicable delivery/return shipping charges will be paid by the customer.

These charges may be deducted from the refund amount where applicable.

If the product received is damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide appropriate instructions.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, contact us at janikhanp42@gmail.com as soon as possible.

Please provide your order number and clear photos/videos of the issue so we can investigate and determine the appropriate resolution.

Non-Returnable Products

For hygiene, safety, customization, or product-specific reasons, certain products may not be eligible for return.

These may include:

• Opened or used beauty and personal-care products
• Products that cannot be returned for hygiene reasons
• Personalized or customized products
• Perishable products
• Gift cards
• Products specifically marked as non-returnable on their product page
• Products that have been used, washed, worn, altered, or damaged after delivery

Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method, where applicable.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

If the returned product does not meet our return requirements, the refund may not be approved.

Contact Us

For questions regarding returns or refunds, please contact:

VELORA Customer Support
Email: janikhanp42@gmail.com

VELORA — Elevate Everyday Living.