VELORA — Terms of Service

Last updated: September 15, 2026

Welcome to VELORA. These Terms of Service govern your use of the VELORA website and your purchase of products through our store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About VELORA

VELORA is an online retail store offering products across categories including home and living, furniture, kitchen and dining, lighting, home décor, fashion and clothing, accessories, beauty and personal care, kids and toys, and gadgets and tech.

We reserve the right to update, modify, add, or remove products and services at any time.

2. Use of Our Website

You agree to use the VELORA website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to interfere with or damage the website.
• Copy, reproduce, or misuse our website content without permission.
• Attempt to gain unauthorized access to our systems or accounts.
• Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information are accurate.

However, colors and appearance may vary depending on your device or screen.

Product availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information whenever necessary.

4. Prices

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time you place your order, subject to any applicable errors or adjustments.

Any applicable shipping, delivery, taxes, or other charges will be displayed where applicable during the ordering process.

5. Orders

When you place an order with VELORA, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to cancel or refuse an order when necessary, including in situations involving:

• Product unavailability
• Pricing or listing errors
• Suspected fraudulent activity
• Incorrect customer information
• Shipping or delivery limitations
• Other circumstances that prevent us from fulfilling the order

If we cancel an order for which payment has already been received, we will process an applicable refund.

6. Payment

You agree to provide accurate and complete payment and billing information when placing an order.

We use third-party payment providers to process payments. Your use of those payment services may also be subject to their respective terms and policies.

VELORA does not intentionally store complete payment-card information on its own systems.

7. Shipping and Delivery

Delivery times shown on our website are estimates and may vary depending on the destination, product availability, shipping provider, weather, holidays, or other circumstances beyond our reasonable control.

VELORA is not responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information. Additional charges or delivery issues resulting from incorrect or incomplete information may be the customer's responsibility.

For more information, please refer to our Shipping Policy.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Our standard return window is 7 days from the date you receive your product, subject to the conditions stated in that policy.

If you voluntarily return an eligible product, applicable delivery/return shipping charges are the customer's responsibility as described in our Refund & Return Policy.

9. Promotions and Discounts

From time to time, VELORA may offer promotions, discounts, coupon codes, or special offers.

Promotional offers may have additional terms and conditions, including expiration dates, product restrictions, usage limits, or eligibility requirements.

We reserve the right to modify or cancel a promotion where necessary.

10. Intellectual Property

All content on the VELORA website—including logos, brand names, graphics, photographs, designs, text, product descriptions, and other materials—is owned by or licensed to VELORA unless otherwise stated.

You may not reproduce, distribute, modify, copy, sell, or commercially exploit our content without prior written permission.

VELORA and associated branding may not be used without authorization.

11. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

These services and websites may have their own terms, conditions, and privacy policies.

VELORA is not responsible for the content, availability, policies, or practices of third-party websites or services.

12. User Information

You agree that the information you provide to VELORA is accurate, current, and complete.

You are responsible for ensuring that your contact, billing, and shipping information is correct.

Our handling of personal information is explained in our Privacy Policy.

13. Limitation of Liability

To the extent permitted by applicable law, VELORA will not be responsible for losses or damages arising from circumstances beyond our reasonable control, interruptions to website availability, third-party services, shipping delays, or misuse of products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of the website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

15. Governing Law

These Terms of Service are governed by the applicable laws of India, unless applicable law requires otherwise.

Any disputes will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts or authorities.

16. Contact Us

If you have questions about these Terms of Service, you can contact us:

VELORA Customer Support
Email: janikhanp42@gmail.com

VELORA — Elevate Everyday Living.