Shipping policy
VELORA — Shipping Policy
Last updated: September 15, 2026
At VELORA, we work to get your order delivered safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed after your order has been successfully placed and payment has been confirmed.
Please allow [INSERT PROCESSING TIME] business days for order processing before your package is shipped.
Processing times may vary depending on product availability, order volume, and the type of product purchased.
2. Delivery Time
After your order has been shipped, delivery generally takes approximately [INSERT ESTIMATED DELIVERY TIME] business days, depending on your location and the shipping provider.
Delivery times are estimates and are not guaranteed.
Orders may occasionally take longer because of circumstances outside our reasonable control, including:
- Courier delays
- Weather conditions
- Public holidays
- High order volumes
- Incorrect or incomplete shipping information
- Customs or regulatory delays
- Other unforeseen circumstances
3. Shipping Charges
Applicable shipping or delivery charges will be displayed during the checkout process, where applicable.
Shipping charges may vary depending on the product, destination, order size, or shipping method.
Any shipping charges associated with a customer-requested return are handled according to our Refund & Return Policy.
4. Shipping Address
Please make sure your shipping address, phone number, and other delivery information are accurate before completing your order.
VELORA is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping information, contact us as soon as possible at:
We will try to assist you before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.
5. Order Tracking
When tracking information is available, we may provide tracking details to the customer through the email, phone number, or other contact information provided with the order.
Tracking information may take some time to become active after the package has been shipped.
6. Multiple Products in One Order
If your order contains products from different suppliers or fulfillment locations, your items may be shipped separately and may arrive at different times.
You may therefore receive multiple packages for a single order.
This does not necessarily mean that any item is missing.
7. Delivery Attempts
If the courier is unable to deliver your order because nobody is available, the address is incorrect, or the customer cannot be reached, additional delivery attempts may be made according to the courier's policies.
Additional charges resulting from incorrect information or failed delivery caused by the customer may be the customer's responsibility.
8. Lost or Damaged Shipments
If your package appears to have been lost or arrives damaged, please contact us at:
Provide your order number and relevant photographs/videos, where applicable.
We will review the situation and work with the relevant shipping provider or fulfillment partner to determine the appropriate resolution.
9. Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us so that we can check the available tracking information.
Delivery estimates can be affected by circumstances outside VELORA's control.
10. International Shipping
At this time, VELORA ships to:
[INSERT COUNTRIES/REGIONS YOU ACTUALLY SHIP TO]
International orders, where available, may be subject to customs duties, taxes, or other charges imposed by the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
11. Contact Us
If you have any questions about shipping or your order, please contact:
VELORA Customer Support
📧 janikhanp42@gmail.com
VELORA — Elevate Everyday Living.